American Express Ranks Highest in J.D. Power Customer Satisfaction Survey

American Express ranked highest among U.S. credit card companies for the sixth consecutive year in a customer satisfaction survey conducted by J.D. Power and Associates.

The annual nationwide study released on Aug. 23 ranked American Express highest among 11 of the largest credit card issuers based on customer interaction, billing and payment processes, credit card terms, rewards programs, benefits and services, and problem resolution.

American Express has introduced a range of new offerings and enhancements this past year including a “tagging” tool on the company’s website to help cardmembers create a customized view of their account.

The study also found that American Express scored highest in both live and automated phone interaction due to the availability of mobile apps, experiential servicing and dispute resolution.

Following American Express in the survey were Discover and Chase. You can see the full study here.


American Express is sponsoring Auto Rental News' inaugural award, Professional of the Year, to honor car rental associates who demonstrate and promote outstanding customer satisfaction within the car rental process from companies worldwide. You can learn more about the award at www.autorentalsummit.com/awards.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.