American Express Ranks Highest in J.D. Power Customer Satisfaction Survey

American Express ranked highest among U.S. credit card companies for the sixth consecutive year in a customer satisfaction survey conducted by J.D. Power and Associates.

The annual nationwide study released on Aug. 23 ranked American Express highest among 11 of the largest credit card issuers based on customer interaction, billing and payment processes, credit card terms, rewards programs, benefits and services, and problem resolution.

American Express has introduced a range of new offerings and enhancements this past year including a “tagging” tool on the company’s website to help cardmembers create a customized view of their account.

The study also found that American Express scored highest in both live and automated phone interaction due to the availability of mobile apps, experiential servicing and dispute resolution.

Following American Express in the survey were Discover and Chase. You can see the full study here.


American Express is sponsoring Auto Rental News' inaugural award, Professional of the Year, to honor car rental associates who demonstrate and promote outstanding customer satisfaction within the car rental process from companies worldwide. You can learn more about the award at www.autorentalsummit.com/awards.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

An Inside Look at Car Rental in China

A trip to a new car rental convention in Guangzhou reveals a booming market, yet one facing unique challenges.

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Job Finder: Access Top Talent. Fill Key Positions.

>