Hertz Tops Recent Zagat Car Rental Survey

Zagat, provider of consumer-based ratings and reviews, recently released the results of its latest U.S. Car Rental Survey (2013-2014) covering eight leading rental brands.

Hertz made a clean sweep with No. 1 ratings in the categories of vehicles, reliability, service and popularity. In addition, Hertz came in first for the overall ranking category. National claimed the No. 2 spot for overall, followed by Avis, Enterprise and Budget.

With a national sample of 920 Zagat.com users, respondents rented cars 10.3 times on average in the past year – 6.3 times for business and 4.0 times for leisure.

Here are the lists of the top five winners for each surveyed category:

  • Vehicles: 1) Hertz, 2) National, 3) Avis, 4) Enterprise, 5) Budget
  • Reliability: 1) Hertz, 2) Avis, 3) National, 4) Enterprise, 5) Budget
  • Service: 1) Hertz, 2) National, 3) Enterprise, 4) Avis, 5) Dollar
  • Popularity: 1) Hertz, 2) Enterprise, 3) Avis, 4) National, 5) Budget
  • Bang for the Buck: 1) Enterprise, 2) Dollar, 3) Budget, 4) Thrifty, 5) Alamo
  • Overall (combination of vehicles, reliability, service): 1) Hertz, 2) National, 3) Avis, 4) Enterprise, 5) Budget

And below are some examples of the survey’s supplemental questions:

– Best for business travel? 1) Hertz, 2) Avis, 3) National, 4) Enterprise, 5) Budget

– Best for leisure travel? 1) Hertz, 2) Enterprise, 3) Budget/National (tied), 4) Avis, 5) Alamo

– Best for airport rentals? 1) Hertz, 2) Avis, 3) Enterprise/National (tied), 4) Budget, 5) Alamo

– Best deals and promotions? 1) Enterprise, 2) Budget, 3) Avis/National (tied), 4) Hertz, 5) Dollar

– Best website? 1) Hertz, 2) Avis, 3) Enterprise, 4) National, 5) Budget    

To view the winner in each category, visit www.zagat.com/carrentals.

Comments

  1. [ August 5, 2013 @ 08:01AM ]

    This sounds like a hoax because everything I'm reading about Hertz reviews is 2.5 stars or less.

    I'm trying to find where I can post another NEGATIVE HERTZ REVIEW for my current situation! The car has a problem, I'm 8 miles away from the closest Hertz Rental but can not access it because its on the AFB. Hertz is actually telling me to drive the car (with the front end misalignment problem) to the next nearest facility which is 50+ miles away. They said unless I'm "In Danger" there's really nothing they can do!

    So I guess I need to get into the unsafe Hertz car rental, get into a wreck and kill myself or someone else then at that time, call and tell Hertz I'm in danger then Hertz can help me exchange the unsafe car they put me in...

  2. [ August 5, 2013 @ 08:02AM ]

    This sounds like a hoax because everything I'm reading about Hertz reviews is 2.5 stars or less.

    I'm trying to find where I can post another NEGATIVE HERTZ REVIEW for my current situation! The car has a problem, I'm 8 miles away from the closest Hertz Rental but can not access it because its on the AFB. Hertz is actually telling me to drive the car (with the front end misalignment problem) to the next nearest facility which is 50+ miles away. They said unless I'm "In Danger" there's really nothing they can do!

    So I guess I need to get into the unsafe Hertz car rental, get into a wreck and kill myself or someone else then at that time, call and tell Hertz I'm in danger then Hertz can help me exchange the unsafe car they put me in...

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