Auto Rental News
MenuMENU
SearchSEARCH

American Car Rental Association Names New Board Member

McKenzie Spalding, director of operations for Choice Auto Rental in Minneapolis/St. Paul, is appointed to the ACRA board of directors.

by Staff
June 4, 2013
American Car Rental Association Names New Board Member

McKenzie Spalding, director of operations at Choice Auto Rental, is the newest member appointed to ACRA's board of directors.

2 min to read


The American Car Rental Association’s board of directors voted unanimously to appoint McKenzie Spalding of Choice Auto Rental as its newest board member.

McKenzie Spalding, director of operations at Choice Auto Rental, is the newest member appointed to ACRA's board of directors.

“Her enthusiasm and hard work ethic will benefit the car rental industry and ACRA in their lobbying efforts,” said Sharon Faulkner, executive director of ACRA. “She has already achieved the passage of non-steering legislation in her home state of Minnesota and campaigned against another increase in excise taxes levied against car rental. We look forward to working with her.”

Ad Loading...

Spalding currently serves as director of operations for Choice Auto Rental in Minneapolis/St. Paul. Choice Auto Rental focuses exclusively on insurance replacement rentals and meeting the needs of this specific customer. With added services, including the operation of a fleet of flatbed tow trucks, the company continues to offer innovative solutions to insurance companies and collision centers in Minnesota. 

Recently, she advocated on behalf of Minnesota’s consumers in need of a rental vehicle when involved in an insurance claim. In May 2011, Gov. Mark Dayton signed into law a bill that requires insurance companies to provide the following advisory to their customers: "Minnesota law gives you the right to choose any rental vehicle company, and prohibits me from requiring you to choose a particular vendor." 

Spalding serves on the Alliance of Automotive Service Providers – Minnesota’s Government Affairs Committee. She currently resides in Woodbury, Minn., with her husband Nicholas.

More Rental Operations

Rental car agent shows woman her choice of rental car
Rental Operations•by Chris Brown•October 7, 2026

Advantage, Sixt Place Among Top Five in Annual Satisfaction Study

While Enterprise and National retain the top spots in JD Power’s 2026 rankings, the latest customer satisfaction results suggest renters can find competitive service beyond the biggest car rental names.

Read More →
an exotic car wrapped in an insurance policy
Rental Operations•October 1, 2026

The $100,000 Insurance Trap in Exotic Car Rentals

Exotic rental agencies often rely on customers’ personal auto policies to protect six-figure vehicles. But policy language can dramatically change the coverage for vehicles over $100,000 MSRP.

Read More →
globe of world and drivers license from UK
Rental Operations•September 28, 2026

The Booking Is Confirmed, But Is Your Customer Ready to Drive?

For international renters, a confirmed reservation doesn’t always mean they’re eligible to drive. Earlier checks can help operators catch documentation and payment issues before the customer reaches the counter.

Read More →
Ad Loading...
Scenes from Car Rental Shows past
Rental Operations•by Staff•September 23, 2026

ICRS 2027 Opens Call for Papers

The International Car Rental Show seeks session proposals on the business, operational, and technology issues facing car rental operators. Submissions are due Jan. 15.

Read More →
hand holding phone and Turo logo
Rental Operations•by Staff•September 21, 2026

Turo to Launch Vehicle Delivery Service

Turo Delivered will let travelers search for vehicles that hosts can deliver directly to hotels, homes, airports, train stations, and other locations.

Read More →
plane, palm trees, car rental sign
Rental Operations•by Chris Brown•September 15, 2026

Palm Beach Airport Code Change Creates Car Rental Distribution Gap

A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.

Read More →
Ad Loading...
Team members of U-Save's new franchise
Rental Operations•by Staff•September 15, 2026

U-Save Continues Dominican Republic Expansion with Launch in Punta Cana

The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.

Read More →
A traveler searches for rental cars with an AI bot
Rental Operations•September 14, 2026

When AI Books the Rental Car, Who Controls the Sale?

As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)

Read More →
map of europe and summer car rental rates
Rental Operations•September 11, 2026

European Booked Car Rental Rates Fell 5%, Results Varied by Country

Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.

Read More →
Ad Loading...
thumbnail of Chris Brown and Mike DeLorenzo with title Time to Rethink Rental Categories?
Rental Operations•by Chris Brown•September 8, 2026

Is It Time to Rethink Rental Categories?

As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.

Read More →
Ad Loading...