Avis Car Rental Earns Top Ranking in Australia Car Rental Satisfaction Survey

For the second year in a row, Avis Car Rental has been honored with the "Most Satisfied Customers Award" by ratings company Canstar Blue.

According to this new car rental customer satisfaction survey in Australia, Avis earned a five-star rating in every category, including overall satisfaction, service, vehicle availability, booking process, transparency of costs and fees, availability of accessories and value for money.

"Avis has done very well to successfully back up last year's win with the top spot in our Car Hire ratings for 2013," said Rebecca Logan, spokesperson for Canstar Blue. "We congratulate Avis for earning Canstar Blue's Most Satisfied Customers Award."

Avis is the leading car rental company in Australia, operating at more than 200 conveniently located rental facilities, including at all major airports.

"Canstar Blue's ratings support our strong customer service focus," said George Proos, managing director of Avis Australia. "We're honored to receive the Canstar Blue Customer Satisfaction Award and look forward to continuing to provide customers in Australia with an excellent rental experience."

The Canstar Blue independent study surveyed 2,500 Australians on customer satisfaction in the car rental category. The results are based on customers who rented a vehicle in Australia in the last 12 months.

For more information on Canstar Blue's car rental customer satisfaction survey, visit www.canstarblue.com.au.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

The Truth Behind Compact Van Depreciation

Why are large van values holding up better than their compact counterparts, and will it last?

Car Rental’s Call to Action on Autonomous Vehicles

The car rental industry has built-in advantages to support a world with driverless cars, but it needs to take the next step in partnering with autonomous vehicle stakeholders.

Job Finder: Access Top Talent. Fill Key Positions.