Avis Car Rental Earns Top Ranking in Australia Car Rental Satisfaction Survey

For the second year in a row, Avis Car Rental has been honored with the "Most Satisfied Customers Award" by ratings company Canstar Blue.

According to this new car rental customer satisfaction survey in Australia, Avis earned a five-star rating in every category, including overall satisfaction, service, vehicle availability, booking process, transparency of costs and fees, availability of accessories and value for money.

"Avis has done very well to successfully back up last year's win with the top spot in our Car Hire ratings for 2013," said Rebecca Logan, spokesperson for Canstar Blue. "We congratulate Avis for earning Canstar Blue's Most Satisfied Customers Award."

Avis is the leading car rental company in Australia, operating at more than 200 conveniently located rental facilities, including at all major airports.

"Canstar Blue's ratings support our strong customer service focus," said George Proos, managing director of Avis Australia. "We're honored to receive the Canstar Blue Customer Satisfaction Award and look forward to continuing to provide customers in Australia with an excellent rental experience."

The Canstar Blue independent study surveyed 2,500 Australians on customer satisfaction in the car rental category. The results are based on customers who rented a vehicle in Australia in the last 12 months.

For more information on Canstar Blue's car rental customer satisfaction survey, visit www.canstarblue.com.au.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Job Finder: Access Top Talent. Fill Key Positions.