CIRAS Graduates from Car Rental Show Announced

At this year’s Car Rental Show, seven attendees passed the Rental Car Professional (RCP) certification program, which was developed by the Center for International Retail Automotive Standards (CIRAS). The graduates include Katy Hoyle, Pamela Pizappi, Javan Matthews, Robert N. Mitchell, Shantelle Ford, Andretti Samuel and Sharon Rashti.

“The graduates coming from the Car Rental Show are scoring amongst the highest of all the graduates in the last five years,” said Arzu Algan, co-founder of CIRAS and dean of education for the Automotive Dealership Institute.

The RCP certification program aims to equip car rental employees with the proper knowledge to run a profitable car rental company. Presented by Jim Schalberg, principal of Jim Schalberg Auto Rental Training, the four-hour course covers topics such as the value of a rental day, customer service procedures, collision damage waivers, specialty rentals, incremental sales and marketing. The RCP certification program was launched at the 2009 Car Rental Show in Las Vegas.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Should Peer-to-Peer Renters Pay Airport Car Rental Fees?

The question is central to the City of San Francisco’s lawsuit against Turo for operating without a permit at San Francisco International Airport.

Hard Times Ahead for the Compact SUV Segment?

The hottest segment today is facing a glut of models and volume in tomorrow’s wholesale market.

Job Finder: Access Top Talent. Fill Key Positions.

>