Australian Car Rental Franchise Fined for Overcharging Customers on Repairs

The Herald Sun reported that BAJV Pty Ltd., a Europcar franchise in Tasmania, overcharged customers for damage to rental vehicles and will now be fined $200,000. The federal court said that customers paid one price for repairs and then the rental company had the repairs fixed at a cheaper rate, according to the Herald Sun report.

In total, 46 customers were overcharged — one customer was charged an extra $1,678 for repairs, according to the Herald Sun.

“The vast bulk of the contravening conduct was deliberate rather than inadvertent,” Justice Shane Marshall wrote in his ruling, according to the Herald Sun. “Some of it may have flowed from poor management systems, but nevertheless most of it concerned deliberate conduct, which involved BAJV taking advantage of its customers.”

According to the court judgment, Europcar ended its franchise agreement with BAJV on May 15, says the Herald Sun report.

Click here for the full Herald Sun article: http://www.heraldsun.com.au/travel/travel-news/hire-car-company-fined-for-repair-ripoff/story-fni0bieo-1226676383100

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

What Does the Future Hold for Fleet Sales to Car Rental?

With domestic automakers pulling back on rental fleet sales and lower overall light-duty sales projected, the car rental industry will have to adjust.

Who is the Local Operator of the Future?

In an autonomous vehicle environment, the business model will change, but fleet management will be more important than it is today.

Five Business Model Trends for 2017

As new forms of mobility take flight, the borders with traditional car rental are starting to erode.

Job Finder: Access Top Talent. Fill Key Positions.

>