Booking Group Conducts Customer Service Survey

Booking Group, a car rental broker, recently conducted a survey for customers who made reservations on its http://www.economybookings.com/ and http://www.eavtoprokat.ru/ websites.

According to Booking Group, the survey was used to determine the company’s level of customer service by asking “Are you completely satisfied with the quality of booking and rental service received?”

More than 25,000 randomly selected customers from 107 countries — who made car rental reservations through Booking Group from May 1 to Aug. 31 — completed the survey. As a result, 68% of customers confirmed they are completely satisfied with the level of service received, according to the Booking Group.

According to the survey, Booking Group customers prefer these car rental companies: Europcar, Sixt, Auto Europa, Dollar Thrifty, Alamo and Enterprise.

The next customer survey — with about 50,000 people — is planned for December, says Booking Group.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.