Sixt Named Best Car Rental in German Quality Service Test

For the third year in a row, Sixt is named as the top German car rental company by the German Institute for Service Quality.

Sixt scored high in the conditions and service categories. For instance, Sixt provided the best telephone service, quick and high quality e-mail handling and a clear, customer-oriented website.

“Receiving this award for the third time confirms that we have been improving the quality of our products and services constantly,” said Detlev Patsch, chief operating officer at Sixt SE. “We don’t rest on our laurels; we keep pursuing new objectives at full pace.”

The German Institute for Service Quality and news channel n-tv assessed different aspects of German car rental companies, including terms and prices on a range of model queries.

Sixt offered the lowest prices for several combinations in the rental duration and vehicle categories. In addition, the Institute tested service quality by means of covert phone calls and e-mail inquiries and assessed the user-friendliness of websites.

“Sixt stood out again on account of its excellent service and good prices,” said Markus Hamer, managing director of the German Institute for Service Quality. “Outstanding aspects of Sixt’s clear win were its exceptional e-mail handling and the best telephone service. The transparency of its prices on its website and during the booking process are proof of customer-oriented service quality.”

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

A Shared Mobility Model Takes Shape for Fleets

Technology that allows cab drivers flexible access to a shared fleet is leveling the playing field for an 89-year-old taxi company.

Safety Tech: Crash Avoidance or Sensory Overload?

As advanced safety technologies become even more pervasive on mainstream vehicles, are we creating “stupid drivers?"

Own the Fleet, Own the Future

In the dialogue surrounding new transportation paradigms, fleets have been off the public radar until recently. Here’s what’s going on, and a way for you to participate in the conversation.

Job Finder: Access Top Talent. Fill Key Positions.

>