What Makes a Top Performer?

Intuitively, you know what makes the best performers in your car rental operation tick. Have you ever wished you could define those traits for better hiring of all your employees?

At the 2013 Auto Rental Summit, Frontline Performance Group (FPG) will present the results of a study that benchmarks the common denominators of the industry’s top performing customer-facing managers and sales agents. FPG administered an exclusive personality profile to hundreds of selected top performers from licensee and corporate locations throughout North America, South America and Europe.

Presented by Ken Stellon, managing partner of Frontline Performance Group, the seminar “Defining the Profile of a Top Performer” will share the common motivational drivers of this best-in-class work force, their specific personality profiles and their paths into the car rental industry, and then share specific insights on how to recruit and source these next top performers.

Now in its second year, Auto Rental Summit is a groundbreaking training and education conference designed to improve customer service and enhance revenue of car rental operations. Auto rental managers, executives and employees from corporate, franchised and independent companies from North America and overseas are invited to attend.

Auto Rental Summit announces a new venue, the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., less than seven miles from the Ft. Lauderdale-Hollywood International Airport.

The speakers, seminar topics, round tables and networking events for the 2013 Auto Rental Summit have been finalized and can be found at www.autorentalsummit.com.

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