In an annual effort to help address outstanding fines for traffic, parking and toll violations by car rental customers, Enterprise Holdings has notified more than 7,000 local governments in the U.S. and Canada and submitted the company’s contact information as part of the public record.
According to Enterprise Holdings — which owns and operates Enterprise Rent-A-Car, Alamo Rent A Car and National Car Rental brands — the ongoing effort directs government officials to deliver notice of any outstanding tickets and fines to the company’s shared services centers in Tulsa, Okla., and Toronto.
“We continue to see positive results from streamlining the turnaround of this information,” said Gary Cunningham, senior vice president at Enterprise Holdings. “It enables us to help local officials quickly identify individuals who owe fines so they can work with them directly to collect payment.”
Laws differ from state to state and municipality to municipality. In some locations, car rental companies are legally required to pay violations on behalf of their customers, while other communities enable companies to transfer liability to those responsible for the traffic fine.
“Our continued preference is for local officials to work directly with car rental customers — it’s the most efficient and cost-effective method for processing fines,” said Cunningham.
In some locations, the ticket enforcement process is further complicated by unmanned, electronic toll booths (or “cashless toll roads”) that require the driver to have a local payment device to pass through legally.
As a result, the Enterprise, Alamo and National brands continue to offer a service that allows customers to drive through video tolls worry-free. TollPass Automatic is available to car rental customers in Florida, North Carolina, Texas, Colorado, Northern California, Washington, Vancouver, British Columbia and Toronto, according to Enterprise Holdings.