Economy Car Hire Tops Which? Survey

With a 75% customer score, Economy Car Hire took the No. 1 spot for overall customer service for the second time in a survey conducted by U.K.-based customer organization Which?

In addition, Economy was the only car rental company to receive the full five stars in the "clarity of pricing" category.

Economy’s prices include full collision damage and theft protection, a free additional driver and unlimited mileage, says the company.

The Which? car rental survey ranks companies in categories such as ease of booking online, clarity of information, the range of cars offered, customer service and an overall customer score.

“We are always looking for ways to improve our service, and customer feedback plays a key role in that process,” says Rory Sexton, Economy’s managing director. “We are very proud of our success in this year’s Which? report and hope to not only keep up the good work but aim for even better results next year.”

Which? conducted the online survey with 2,246 members who used a car rental company in the 12 months prior to November 2013. The survey compared six car rental companies, including Argus Car Hire, Auto Europe, Carhire3000/Rentalcars.com, Do You Spain, Economy Car Hire and Holiday Autos.

Comments

  1. Valerie Buter [ April 26, 2014 @ 02:06AM ]

    I am amazed this company received "5 stars in the "clarity of pricing"". I received a quote on 19th April for £157 and on going to book just 7 days later it is now "£218"!! An extra £61!!

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Should Peer-to-Peer Renters Pay Airport Car Rental Fees?

The question is central to the City of San Francisco’s lawsuit against Turo for operating without a permit at San Francisco International Airport.

Hard Times Ahead for the Compact SUV Segment?

The hottest segment today is facing a glut of models and volume in tomorrow’s wholesale market.

Job Finder: Access Top Talent. Fill Key Positions.

>