National Wins Award for Customer Service

National Car Rental has received the 2014 CX Innovation Award for its customer experience. Presented by the Customer Experience Professionals Association (CXPA) — an international nonprofit to guide and enhance the field of customer experience management — the award was given at CXPA's fourth annual Insight Exchange event in Atlanta.

The CX Innovation Awards have recognized new practices that improve customer experience, result in strong business impact and advance the field of customer experience for other organizations, says the company. A panel of industry experts selected five winners.

National was recognized for its customer service commitment via its Emerald Exchange Community, a private group of frequent travelers who are members of a loyalty club program.

"We see the members of our Emerald Exchange Community as the eyes and ears of our team," said Carol Jones, National Car Rental’s director of insights & intelligence. "As frequent travelers, our community members continuously visit these locations — these airports — and they come back to us with photos, videos and narratives about what they've seen and experienced. They really are an extension of our team and their insights are truly invaluable."

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Job Finder: Access Top Talent. Fill Key Positions.

>