Renter Rated Award Returns to Auto Rental Summit

Auto Rental Summit and announce that the second annual Renter Rated Award by will be presented at the 2014 Auto Rental Summit on Nov. 11. is a comparison and bookings site dedicated to independent car rental agencies. Renter Rated is a exclusive program that allows renters to review and rate their rental in 9 categories using 1 to 5 stars, along with an opportunity to provide written comments about the rental. Each agency’s star rating can be viewed on

This award will be presented to the independent car rental agency that scores the highest in the Renter Rated Program from Nov. 1, 2013 - Sept. 30, 2014. This year, runners up in three sub categories — Staff, Vehicles and Overall — will be recognized with honorable mentions.

In the Staff category, rentals are judged on these criteria: promptness of service, rate quote honored, staff knowledge and staff courteousness. In the Vehicle category, rentals are judged on vehicle availability, vehicle satisfaction and value, while the Overall category is judged on “recommend to others” and “would rent again.”

Renter Rated, in existence since 2005, has thousands of ratings of car rentals, said Stan Levy, chair of Express Internet Technologies, the parent company of “There are many independent car rental agencies that excel in customer service with great fleets and competitive pricing,” Levy said. “The independents on the Renter Rated system will all be in the running to receive the second annual award.”

“The Renter Rated Program and Renter Rated Award represent an important step to showcase the great customer service of independent car rental companies,” said Chris Brown, executive editor of Auto Rental News. “We’re delighted to present the award at Auto Rental Summit, an event dedicated to improving customer service.”

Auto Rental Summit is a groundbreaking training and education conference designed to improve customer service and enhance revenue of car rental operations. Auto rental managers, executives and employees from corporate, franchised and independent companies from North America and overseas are invited to attend.

The 2014 Auto Rental Summit will be held Nov. 10-11 at the Seminole Hard Rock Hotel & Casino in Hollywood, Fla., less than seven miles from the Fort Lauderdale-Hollywood International Airport.

For ARS sponsorship inquiries, contact Joni Owens at [email protected]

For seminar and agenda inquiries, contact Chris Brown at [email protected]

Visit for updates.

Stan Levy of Express Internet Technologies presents Beth Eidman and Jorge Arevalo with the 2013 Renter Rated Award for Midway Car Rental.
Stan Levy of Express Internet Technologies presents Beth Eidman and Jorge Arevalo with the 2013 Renter Rated Award for Midway Car Rental.

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Understanding The Fleetification of Everything

As fleet miles increase exponentially, and as new stratum of fleet enter both consumer and business use cases, the "founding fathers" who gathered at Fleet Forward in Miami last week have some work to do.

The Problem with Valuing Safety Technology

As advanced safety technologies have migrated to mainstream vehicles, retaining value for these options at resale remains an issue.

ELD Mandate: Is Your Head Still in the Sand?

If you think you have 11 weeks to implement an Electronic Logging Device system to meet the Dec. 18 compliance deadline, you really don’t — for a few reasons.

Job Finder: Access Top Talent. Fill Key Positions.