ReachNow Offers Alexa Skill to Find Nearest Cars

Using the Alexa app, ReachNow members can use their voice to learn how close the nearest ReachNow car is to their home.

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Hertz Reports Net Loss of $223M

For the first quarter 2017, Hertz Global Holdings Inc. reported declines in revenue and earnings. Hertz’s total revenues were $1.9 billion, a 3% decline year-over-year, while adjusted earnings were negative $110 million — compared to positive $27 million in Q1 2016.

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How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

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Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

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How to Drive Positive Customer Interaction

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.

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ICRS 2017: The Future is Now

This year's International Car Rental Show (ICRS) addressed the shifting dynamics in transportation with a blueprint on how car rental operators can take advantage.

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Can Prepay Become the Dominant Payment Method?

ACE Rent A Car has been experimenting with forms of prepaid reservations since 2011. Here's what worked best.

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Joe Saunders and Me

How I met with a pioneer of the rental industry — and helped to set the record straight many years later.

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On Demand, Island Style

The Hertz franchise on St. Barts is giving vistors an hourly, self-service option to see the island, which in turn gives the business a competitive advantage in a crowded market.

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ACRA Practices Customer Service Skills in Politics

As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.

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Car Rental Q&A: What are the Biggest Challenges for Rental Operators and the Industry?

Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.

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What Car Rental Can Learn From the Hotel Industry

Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?

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Green Motion Launches Franchise in Sweden

U.K.-based car rental company Green Motion continues its franchise expansion in Europe by opening in Sweden. The eco-friendly fleet will serve customers at Stockholm Arlanda International Airport starting in July.

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Pickup Trucks See Wholesale Gains

Overall wholesale used-vehicle prices (on a mix-, mileage-, and seasonally-adjusted basis) improved 0.5% month-over-month in April. On a year-over-year basis in April, only pickups saw gains greater than the overall market.

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April Airport Rates Continue Downward

April 2017 rate quotes were down again, continuing a pattern of year-over-year losses in six of the last seven months. The Northeast region had the highest rate at $57.27 — $19.55 higher than the lowest Southwest average of $38.72.

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Avis Budget Revenue Drops 2%

Avis Budget Group has reported revenue of $1.8 billion for its first quarter 2017, a 2% decrease. This is primarily due to a 5% decline in pricing partially offset by a 3% increase in rental days.

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Fleet Sales Decline 12% in April

Vehicle manufacturers sold 12.2% fewer cars, trucks, vans, and SUVs to rental, commercial, and government fleet buyers in April compared to a year ago in what has become a softening market for new vehicle sales.

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Small Car Depreciation Improves in April

Used vehicle values increased slightly in April as tracked by Black Book's Used Vehicle Retention Index that measures values of 2- to 6-year old vehicles, according to the company.

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Maven Program Targets Gig Economy

Maven Gig drivers are provided access to vehicles they can use for independent gigs, such as package delivery, food or grocery delivery, and ride sharing. The program is live in San Diego and will launch in San Francisco and Los Angeles later this year.

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car2go Rewards Members for Taking Road Safety Classes

Through a pilot program, car2go will offer free online road safety education courses to its members. Members who take the classes will receive drive-time credit.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Auto Manufacturers: Mobility Disruptors or Fleet Providers?

Maven’s Alex Keros shares insights into evolving smart mobility business models and new opportunities with fleet management.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

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