Tagged Accident Management

Car Rental Q&A: How Can I Lower My Vehicle Liability Insurance Premium?

Q: The automobile liability insurance premium for my rental cars is costly. It is our location’s biggest expense after my employee costs. Some of my associates in other states pay much less per car, per month than I do. What can I do to minimize this expense?

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Rockford Police Request Open Communication with Car Rental Companies

Due to the high volume of offenders who use rental cars to commit crimes, the Rockford Police Department is trying to open up lines of communication with the car rental companies in the area.

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Family Gets Full Refund After Rental Car Plunges Off Ferry

Fox Rent A Car was first reported to have refused a refund to a family whose rental car was bumped by another vehicle off the ferry boat. The company said it did not know at the time of the claim that the family was not at fault, according to the Orange County Register.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Ripple Effect of a Positive Customer Service Experience

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

Combatting “Until Something Better Comes Along”

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now?

The Wrong Side of History

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it.

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