Tagged Sharon Faulkner

ACRA Meets Senator to Discuss Rental Industry

Sharon Faulkner, executive director of the American Car Rental Association, met with Sen. John Thune (R-S.D.) to continue the fight against rental car excise taxes and rental recall legislation.

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ACRA Executive Director Visits Arizona to Express Views on Insurance Legislation

Currently, Arizona is an outlier state that by statute makes car rental companies primary in all claims and prohibits recoveries through subrogation.

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ACRA Panel: A Rational, Safe Way to Handle Recalls

During its panel at the Car Rental Show, the American Car Rental Association board worked through recall legislation, threats to vicarious liability reform and what’s next with no-show fees (let’s start calling them guaranteed reservations).

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Ripple Effect of a Positive Customer Service Experience

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

Combatting “Until Something Better Comes Along”

For the types of employees that view the job you gave them as transitory, how do you get them to respect the job they have right now?

The Wrong Side of History

You’re either for the practice of allowing the selling of used vehicles with open recalls or against it.

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