Tagged Sharon Faulkner

ACRA Meets Senator to Discuss Rental Industry

Sharon Faulkner, executive director of the American Car Rental Association, met with Sen. John Thune (R-S.D.) to continue the fight against rental car excise taxes and rental recall legislation.

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ACRA Executive Director Visits Arizona to Express Views on Insurance Legislation

Currently, Arizona is an outlier state that by statute makes car rental companies primary in all claims and prohibits recoveries through subrogation.

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ACRA Panel: A Rational, Safe Way to Handle Recalls

During its panel at the Car Rental Show, the American Car Rental Association board worked through recall legislation, threats to vicarious liability reform and what’s next with no-show fees (let’s start calling them guaranteed reservations).

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

6 Takeaways from the 2018 International Car Rental Show

Technological solutions are finally moving from reality to theory, peer-to-peer platforms are being redefined, China has the biggest room for growth, while Sixt’s U.S. aspirations have only just begun.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

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