Tagged Sharon Faulkner

ACRA Executive Director Visits Arizona to Express Views on Insurance Legislation

Currently, Arizona is an outlier state that by statute makes car rental companies primary in all claims and prohibits recoveries through subrogation.

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ACRA Panel: A Rational, Safe Way to Handle Recalls

During its panel at the Car Rental Show, the American Car Rental Association board worked through recall legislation, threats to vicarious liability reform and what’s next with no-show fees (let’s start calling them guaranteed reservations).

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Managing the Social Media Rant

How do you handle customer service when those Really Angry Customers now have a much bigger megaphone?

The Shape of ACE to Come

In an exclusive interview, Dick Radzis and Charlie Mullen talk about the sale of their corporate locations to Avis Budget Group, discuss the company’s plans for the ACE Rent A Car brand and more.

Have the Workplace Violence Conversation Now

The murder of a driver supervisor at a UPS facility last week marks a good time to address workplace violence — a subject that gets little attention before an incident has occurred.

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