Zagat, provider of consumer-based ratings and reviews, recently released the results of its latest U.S. Car Rental Survey (2013-2014) covering eight leading rental brands.

Hertz made a clean sweep with No. 1 ratings in the categories of vehicles, reliability, service and popularity. In addition, Hertz came in first for the overall ranking category. National claimed the No. 2 spot for overall, followed by Avis, Enterprise and Budget.

With a national sample of 920 Zagat.com users, respondents rented cars 10.3 times on average in the past year – 6.3 times for business and 4.0 times for leisure.

Here are the lists of the top five winners for each surveyed category:

  • Vehicles: 1) Hertz, 2) National, 3) Avis, 4) Enterprise, 5) Budget
  • Reliability: 1) Hertz, 2) Avis, 3) National, 4) Enterprise, 5) Budget
  • Service: 1) Hertz, 2) National, 3) Enterprise, 4) Avis, 5) Dollar
  • Popularity: 1) Hertz, 2) Enterprise, 3) Avis, 4) National, 5) Budget
  • Bang for the Buck: 1) Enterprise, 2) Dollar, 3) Budget, 4) Thrifty, 5) Alamo
  • Overall (combination of vehicles, reliability, service): 1) Hertz, 2) National, 3) Avis, 4) Enterprise, 5) Budget

And below are some examples of the survey’s supplemental questions:

– Best for business travel? 1) Hertz, 2) Avis, 3) National, 4) Enterprise, 5) Budget

– Best for leisure travel? 1) Hertz, 2) Enterprise, 3) Budget/National (tied), 4) Avis, 5) Alamo

– Best for airport rentals? 1) Hertz, 2) Avis, 3) Enterprise/National (tied), 4) Budget, 5) Alamo

– Best deals and promotions? 1) Enterprise, 2) Budget, 3) Avis/National (tied), 4) Hertz, 5) Dollar

– Best website? 1) Hertz, 2) Avis, 3) Enterprise, 4) National, 5) Budget    

To view the winner in each category, visit www.zagat.com/carrentals.

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