When referring policyholders to collision repair centers, insurance companies are improving turnaround times by more than 25% when using Enterprise Rent-A-Car’s Automated Rental Management System (ARMS), according to data collected by Enterprise.
The ARMS system highlights cycle times and provides critical performance data, helping collision repair centers increase operating efficiencies, enhance customer service and streamline communications with insurance companies and customers, says Enterprise.
In addition, ARMS enables repair centers to book rental reservations and send vehicle status updates to insurance partners and customers. Repair centers can track, measure and forecast labor needs, as well as generate monthly reports through ARMS, according to Enterprise.
“Losing a customer due to perceived excessive repair time is costly for both collision repair centers and insurers,” said Frank LaViola, assistant vice president of Enterprise’s collision industry relations. “That’s why cycle time has become one of the most important performance metrics in the collision repair industry. With ARMS, communication between insurance companies, collision repair centers and car rental offices is streamlined to help reduce cycle time and get policyholders back in their cars sooner.”
Enterprise first developed ARMS in 1999 and received a trademark from the U.S. Patent and Trademark Office in 2007.
For more information, visit www.armsautosuite.com.
|Average Length of Rental for Collision Repair Industry|
|Collision Repair Centers||Length of Rental|
*Data collected by Enterprise (January-May 2014).