Following its launch earlier this year, Enterprise Rent-A-Car has announced two upgrades to its ARMS (automated rental management system) automotive platform, a free online platform that allows body shops to provide real-time updates on repair status and replacement car provision to insurers and Enterprise branches.
Based on customer feedback, repairers and insurers can now use it directly to book rental vehicles. In addition, registration numbers are now part of the vehicle information available.
Already, more than 200 repairers are using the system to manage their replacement car rentals, says Enterprise.
“Repairers have a lot on their plates,” said Stuart Sandell, Enterprise’s head of U.K. insurance division. “They are at the sharp end of the process and have to keep multiple stakeholders informed about progress. We introduced ARMS Automotive to enable repairers to focus on their work rather than on having to field dozens of calls a day on how a specific job is going. We’re listening to the repairers using the system and have already made some key enhancements, with more planned in the coming months.”
ARMS Automotive allows body shops to update exactly where they are with each repair and share that information with multiple insurers and Enterprise branches in real time. The result is a reduction in the amount of time spent on administration and telephone calls, says Enterprise. Then insurers and Enterprise branches can view how a particular repair is going and update their rental accordingly.