Enterprise Holdings, which owns and operates the Enterprise Rent-A-Car brand, will be recruiting for full-time positions in its Call Assistance Program (CAP) in the Canadian cities of Fredericton and Moncton.
First introduced in the U.S., the program features contact center employees who work from home using Enterprise-patented software. CAP employees receive three weeks of paid training, at which point they become full-time customer service representatives, according to the company.
“CAP allows us to divert calls looking for basic information, like rates or vehicle availability, to contact center employees so that employees at our branch offices can focus on the customers in front of them,” said Paul Evon, vice president and general manager of Enterprise Holdings in Atlantic Canada. “We are thrilled to have the opportunity to bring this project to New Brunswick. By tapping into the province’s talented bilingual work force, we can ensure that our Canadian customers receive top-quality customer service each and every time we interact.”
The New Brunswick government’s focus on job creation will help facilitate the CAP program. Enterprise Holdings is relying on the government for strategic counsel and expertise in launching this mutually beneficial endeavor, says the company.
“Smart partnerships like this one demonstrate our commitment to creating jobs,” said Rick Doucet, minister responsible for Opportunities New Brunswick. “It will help spur economic growth and create jobs in the customer contact industry. Our skilled work force and commitment to creating new partnerships continue to attract businesses to New Brunswick.”
Enterprise is looking to fill between 50 and 100 positions by June 1. To access job postings, visit http://www.go.enterpriseholdings.com/canada/.