Starting his career in Auto Europe’s reservations department, Inman worked his way up to reservations manager.
“Erik’s extensive knowledge of the nuances of renting a car abroad acquired during his 17 years in the industry combined with his tenacity make him a successful leader and mentor to his team,” according to Auto Europe.
The CSIA’s International Service Excellence Awards recognize organizations and individuals for their commitment to customer service.
“This year we had many entrants for the Customer Service Manager category, but we interviewed only five finalists,” said Christine Churchill Burke, CSIA’s executive director and vice president of the International Council of Customer Service Organizations (ICCSO). “I can tell you that Erik’s passion, dedication, and managing philosophy came across in all of his responses.”
For more information on Auto Europe, visit www.autoeurope.com.