Record360, which uses mobile and Web-based app technology to document vehicle damage, has announced the release of its claims management platform.
This platform will allow for a more seamless integration of Record360’s photo/video vehicle condition capture capabilities with the necessary work that follows damage claims, according to the company.The update is a result of customer feedback requesting a user-friendly way to take existing condition review records and pass them through the claims process.
According to Record360, the new claims management platform offers several features that claims managers need to expedite the claims process, including:
• Claims Diary: Managers can keep a diary of everyone contacted during the claims process as well as the outcome of those conversations.
• File Attachments: Claims processors can attach rental forms, claims forms, and diminished use reports or other documentation, making them accessible to anyone within their organization by email or download.
• Usability: An overhaul of the software’s file access, transaction emails, and notation system were performed to allow for a streamlined user experience.
“We made a point of testing the platform with some of our highest transaction-volume customers to see if it would save them claims processing time, improve subrogation results, and effectively remove paper from their processes,” said Shane Skinner, Record360’s founder and CEO. “We were excited to receive consistent feedback that this was definitely an improvement versus their previous processes, and made the experience far less of a headache.”