Seven months after announcing enhanced mobile app features, Avis Car Rental is expanding its mobile app's offerings to new markets. Now travelers renting cars at airports across Australia can use their smartphones when renting a vehicle from Avis.
"Since the successful U.S. launch in July 2016, more than 400,000 travelers have enrolled and nearly 300,000 rental transactions have been made using the Avis mobile app," said Larry De Shon, chief executive officer, Avis Budget Group. "Our goal was to take customer feedback and create a unique service that simplified the rental process while addressing common pain points vocalized across the industry. With downloads continuing to climb and nearly 45% of app-enabled rental transactions coming from repeat customers, we are excited to build on the program with this roll-out in Australia."
Customers in Australia who are enrolled in Avis Preferred, the company's express rental/loyalty program, will have the opportunity to use their smartphones to complete the rental process from start to finish.
According to Avis, other app features include exchanging or upgrading a vehicle before arriving or at the lot, identifying the location of where a rental vehicle is parked, extending rentals in real time, and viewing an itemized receipt.
The Avis app can be used at more than 60 locations across the United States and is now available at four airport locations in Australia, including Sydney, Melbourne, Brisbane, and Adelaide.