The British Vehicle Rental and Leasing Association (BVRLA) has published a best practice guide to support members when dealing with connected vehicles.
“Data Principles: A Statement of Best Practice” covers personal data, vehicle-specific data, asset security, and provision of predictive maintenance and service notifications. The document has been created following lengthy consultation with members and vehicle manufacturers, according to the association.
Rental and leasing companies can use the document when negotiating supply agreements for connected vehicles. The guide has been designed for members' discussions with customers on what data is being collected and how it is being used. This will ensure that drivers can enjoy the benefits of new technology while having access to BVRLA members’ services and appropriate data protection, according to the association.
The BVRLA’s data working group met with regulators to discuss their role when it comes to advising companies on the safe capture and deletion of data. The BVRLA is now looking to follow-up with the Information Commissioner’s Office so it can provide members with more detailed advice and guidance.
The publication of the document comes after BMW announced a new initiative where it will share data from its connected vehicles with leasing company Alphabet. The Teleservices program will see data on faulty components in BMW's connected cars transmitted directly to leasing company service teams rather than drivers.
“Connected vehicles give vehicle rental and leasing companies a tremendous opportunity to work more closely with their customers, thereby enabling them to minimize their repair costs, optimize their performance, and maximize the utilization of their vehicles,” said Gerry Keaney, BVRLA’s chief executive. “The key to unlocking these benefits is data, and our industry is working collaboratively to ensure members have access to the data from connected vehicles in a fair, compliant, and secure manner.”