Record360, a provider of asset documentation software, has announced its integration with TSDLOANER, the cloud-based program used to track and manage loaner vehicles from TSD, a provider of fleet management software.
With Record360, fleet owners using TSDLOANER can upgrade their walk-around process within their loaner departments, according to the company. The two companies expect Record360 to also be integrated into its TSDRENTAL solution in the near future.
Record360 enables both dealer and customer to digitize and time-stamp the condition of the loaner vehicle at hand-off and upon return in real time. This can reduce unnecessary customer damage disputes/claims, according to the company.
“Loaner vehicles traditionally have been a great way to provide a super-convenient, free service to valued customers when it’s most critical to them,” said Shane Skinner, CEO of Record360. “An outstanding way to drive goodwill, the last thing any dealer wants is to have a good deed go punished through unnecessary claims or disputes. That’s a quick way to ruin a relationship. Record360 seamlessly optimizes the process of vehicle condition documentation with better clarity for both customer and dealer.”
TSDLOANER helps dealers improve CSI, reduce liability, reduce length-of-loan, control cost and expenses, and enables efficient and personalized customer service and paperwork processing, according to the company.