I had this question posed to me this week:

"What are the pros and cons of express rentals/pre-printed rental agreements vs. traditional at-the-counter experience?"

I have absolutely no clue, so I emailed back that "I have absolutely no clue."

However, I think this video clip of a classic movie might give part of an answer, as well as shed some light on the customer/frontline employee relationship.

Can someone help me with a serious response to the question? Otherwise, enjoy the clip, and Happy Thanksgiving.

Originally posted on Business Fleet

About the author
Chris Brown

Chris Brown

Associate Publisher

As associate publisher of Automotive Fleet, Auto Rental News, and Fleet Forward, Chris Brown covers all aspects of fleets, transportation, and mobility.

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