I had this question posed to me this week: "What are the pros and cons of express rentals/pre-printed rental agreements vs. traditional at-the-counter experience?" I have absolutely no clue, so I emailed back that "I have absolutely no clue." However, I think this video clip of a classic movie might give part of an answer, as well as shed some light on the customer/frontline employee relationship. Can someone help me with a serious response to the question? Otherwise, enjoy the clip, and Happy Thanksgiving.
Originally posted on Business Fleet
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