Heading further away from the airport, we met with Jason Spear (right), regional VP at Advantage E-Z Rent A Car, and Ernie Johnson (left), city manager. They gave ARN a tour of the facility, and discussed the recent modifications it underwent as the area was transformed from a car dealership to a rental facility. With a long line of customers and hot summer temperatures, Knight gave some tips on how to keep customers happy: talk to customers in line, pass out waters, and always be honest about wait times.

Photo by Michaela Kwoka-Coleman. 

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