Uber reportedly created the feature based on customer feedback from older customers, who prefered to make bookings via live operators.
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Customers in Arizona booking a ride from Uber who don't have a smartphone will now be able to call in their request, like a taxi.
According to CNET, by calling 1-833-USE-UBER, the customer will be connected to an operator who will book the ride. While the service was originally designed for seniors, but it can be used by anyone.
Uber reportedly created the feature based on customer feedback from older customers, who preferred to make bookings via live operators.
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