Mitchell International Inc. announced its partnership with Enterprise Rent-A-Car earlier this month. Under the terms of the agreement, Mitchell will directly integrate Enterprise services into both RepairCenter and WorkCenter, the company’s auto repair management and insurance claims management software.
In effect, the merge will simplify the rental process by eliminating manual updates and “middleman” communication between the insurer, body shop, rental agency and consumer. When a repair is delayed, an automatic notification can be sent from RepairCenter’s shop management system directly to WorkCenter insurance users.
Enterprise representatives and claims handlers will be able to manage vehicle rental tasks through WorkCenter such as send rental requests, extend rentals and receive rental updates.
Overall, the integration should aid the end-to-end vehicle workflow by increasing efficiency.
“This partnership is a significant opportunity for insurers to speed up automotive claims processing and increase customer satisfaction,” said Dave Smith, vice president strategic solutions sales for Enterprise Rent-A-Car. “In addition, direct integration of Enterprise into Mitchell’s solutions empowers small insurers to gain access to rental integration without having to build it themselves.”
Demos and other opportunities to learn and experience this solution are planned for availability in early 2012.