The Hertz Corp. announced June 4 that the expansion to its ExpressRent program brings the number of locations covered by the video kiosks to 153, including airport and off-airport locations. ExpressRent allows customers to rent a vehicle through a live video feed with a Hertz agent.
Hertz has processed more than 100,000 rentals through the kiosks and has set a new record of handling approximately 6,000 transactions per week, the company reports.
As well, the company said that Hertz Gold Choice is now available in 48 U.S. locations and seven European locations, with plans to add 10 additional locations with the year. Hertz Gold Choice allows Hertz Gold members to select their own car and begin driving.
“Hertz is responding to the exponential growth of mobile technology to streamline consumers’ lives, including business and leisure travel,” said Hertz Chairman and CEO Mark P. Frissora. “Customers love our Mobile Gold ‘Carfirmations’ because the service provides consumers confidence that their rental vehicle is ready to go. Hertz’s suite of technological innovations is a key element of our commitment to make the car rental experience the fastest and easiest in the industry.”
Mobile Gold Alerts, or “Carfirmations,” is Hertz’s mobile email/text service that confirms a Gold customer’s reservation and advises of their specific vehicle information and car location.
Last month, Hertz polled 181 U.S. Gold customers to determine if they had used the service and to gauge satisfaction. According to the company, of those polled, approximately half had used it, and 9 out of 10 rated themselves extremely or very satisfied with the service. Interestingly, to date more than 70% of customers choosing to receive Mobile Gold Alerts choose to have the alerts sent via email.
Hertz’s Gold Enrollment and e-Return emails the customer a receipt — typically within 30 minutes of returning a car. More than 500,000 Hertz customers have opted in to receive e-Returns, Hertz said.