Most Recent Survey Results
5/6/2020 - 5/19/2020
Most customers still rent a car through distribution channels. Reaching millions of rental days is hardly possible when not using those channels and only renting regionally to local customers.
Working in partnership with London-based Private Harley Street Clinic, mail order COVID tests will be available at a substantial discounts for Green Motion customers in the U.K. wishing to travel to destinations such as Cyprus who require evidence of a negative test for entry.
The final day examined whether the car rental industry has turned the corner to meet next year’s challenges. The answer is not about the current travel outlook, which still isn’t pretty. It’s about how car rental companies are reacting to meet those conditions.
Speakers from J.D. Power outlined surprising findings related to COVID-19 while ACRA outlined a member offer and 2021 priorities. We learned how car rental rates are shaping up and to not let our guard down on Graves protections.
This third survey of U.S. franchised and independent auto rental operators will track the effects of COVID-19 pandemic on the U.S. car rental industry over time.(Updated with correct link.)
After losing his job to COVID-19 layoffs, Andrei Popow continued his worked delivering PPE to essential workers, even though he didn’t have a vehicle and had to pay for a rental car. Now, he'll be able to expand his work thanks to his new vehicle.
Learn how rental operators are using telematics to maintain and improve business profitability during COVID-19.
Emerald Club Program Free Days, which previously were set to expire Dec. 31, will now not expire until Dec. 31, 2021.
We established a cell phone number for text-only communication. Customers love the ability to text us, while we can respond but not be tied to answering the phone whenever it rings.
In a few weeks, the world seemed to teeter on its axis and then spin out of control. Today, businesses willing to evolve will be able to meet the needs of tomorrow’s travelers, while those choosing to stay put won’t survive.