Most Recent Survey Results
5/6/2020 - 5/19/2020
The final day examined whether the car rental industry has turned the corner to meet next year’s challenges. The answer is not about the current travel outlook, which still isn’t pretty. It’s about how car rental companies are reacting to meet those conditions.
Speakers from J.D. Power outlined surprising findings related to COVID-19 while ACRA outlined a member offer and 2021 priorities. We learned how car rental rates are shaping up and to not let our guard down on Graves protections.
This third survey of U.S. franchised and independent auto rental operators will track the effects of COVID-19 pandemic on the U.S. car rental industry over time.(Updated with correct link.)
After losing his job to COVID-19 layoffs, Andrei Popow continued his worked delivering PPE to essential workers, even though he didn’t have a vehicle and had to pay for a rental car. Now, he'll be able to expand his work thanks to his new vehicle.
Emerald Club Program Free Days, which previously were set to expire Dec. 31, will now not expire until Dec. 31, 2021.
We established a cell phone number for text-only communication. Customers love the ability to text us, while we can respond but not be tied to answering the phone whenever it rings.
In a few weeks, the world seemed to teeter on its axis and then spin out of control. Today, businesses willing to evolve will be able to meet the needs of tomorrow’s travelers, while those choosing to stay put won’t survive.
John Selden, Atlanta airport general manager, told the newspaper that it could take two to five years to fully recover from the effects of COVID-19.
Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.
This small van rental company in Utah just saw its best summer yet, and fall is looking even better. Owner Rich Guernsey is reaping the benefits from his self-created low-tech, contactless rentals procedure.