July 2010

Cover Story

Guaranteed Reservations: Are We Ready?

No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?

Article

What’s Your Big Idea?

At the 2010 Car Rental Show, Jim Tennant of the Tennant Group held a profit idea session in which six products, services and ideas were presented that operators could bring home and employ in their businesses. Seminar attendees voted on the best idea. The winner, Sarah Romanowski of Ride Share Systems LLC, received a free pass to a future Car Rental Show. These six concepts could reduce expense and boost your bottom line.

Article

Unlimited Miles or Mileage Caps

To answer this question you must decide: Are you in the used-car business and happen to rent cars, or are you in a rental business that happens to sell cars?

Article

Getting Into Vans?

Getting Into Vans?

While 12- and 15-passenger vans offer great earning potential, they require more time and labor and come with greater risk and responsibility. It’s not a business for the casual car rental operator.