Some 800 attendees from across the globe gathered to gain inspiration, network and evolve in an ever-changing industry — where customer preferences and technology are driving growth.
The changes during my tenure with ACRA show the dynamic nature of this industry.
Kraig Palmer, a detective with the California Highway Patrol/San Diego Regional Auto Theft Task Force (RATT), provides tips for car rental companies to recognize whether a credit card is manufactured or altered.
While the total number of recalled vehicles hit 21.9 million vehicles in 2013, 2014 is on pace to break the record.
The dynamics in today's market are eerily familiar to the resale value softness that occurred in the last decade. It appears that we are on the same trajectory, with off-lease volumes peaking in 2016.
In their most recent conference calls, Avis Budget Group and Hertz gave an outlook on pricing, fleet costs, the used car market and fleet optimization strategies.
By establishing multi-step interviewing strategies, implementing operational safeguards and fostering a supportive work environment, you will go a long way to lower your potential employee theft risk.
From lot thefts and employee scams to fuel fraud, car rental operators share their security issues and how they solved them.
If you find evidence of a possible crime in your vehicle, do you know your obligation to cooperate with authorities and how best to respond to a subpoena? Following these best practices will guide you.
Auto Rental News caught up with Car Rental Show attendees for answers to our burning questions.