August 2014

Cover Story

How to Rent to Credit-Challenged Customers

With an understanding of the risks and with proper qualification protocols, cash and debit card rentals can be done successfully.

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In This Issue

Article

Class Lessons: Learning from Class Actions

Article

Car Rental Q&A: How Can I Establish a Monthly Goal-Setting Process for my Sales Team?

Study Grades Credit Card Auto Rental Insurance Coverages

Article

Study Grades Credit Card Auto Rental Insurance Coverages

Photo via iStockphoto.com/JPNunezDesigns

Article

How to Speed Up the Rental Counter Process

Photo via iStockPhoto.com/Merzavka

Article

How to Implement an Incentive Plan

Photo via iStockPhoto.com/WendellandCarolyn

Article

How to Buy Cars From Your Local Dealer

Photo via iStockPhoto.com/MichaelJung

Article

How to Effectively Answer the Phone