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How to Rent to Credit-Challenged Customers

With an understanding of the risks and with proper qualification protocols, cash and debit card rentals can be done successfully.

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Class Lessons: Learning from Class Actions

Rental car companies should consider lessons learned from past class-action lawsuits and how they apply to changing technology.

An operator asks for tips when creating a monthly goal-setting process for his rental company's sales and service staff.

CardHub report finds that types and levels of coverage vary greatly by card; American Express named as having the best coverage.

Five car rental operators share tips on how to speed up the check-in and check-out process without cutting corners on customer service.

A well-structured incentive plan not only rewards your employees for their achievements but also improves your bottom line.

A local dealer can be a great source for spot buys — if you know how to manage the deal.

Proper protocol during the initial phone call can mean the difference between a new valued customer or lost business.