July 2016

Cover Story

How to Increase Corporate Rental Sales

Reservations don't just show up; rental companies need a plan to reach out and cater to local corporate accounts.


Anatomy of a Customer Call

International Franchise Systems (IFS) uses its recorded rental agent calls to coach call center...

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?