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J.D. Power Ranks Avis, National Highest in Customer App, Website Satisfaction
CarTrawler Announces 2019 Customer Satisfaction Winners
Hertz Announces Winner of Hawaiian Sweepstakes
How Rental Car Companies Can Improve the Customer Experience
Reimagining the Role of the Car Rental Distribution Channel
Hertz Ranks No. 1 in Customer Satisfaction, J.D. Power Survey Finds
How to Deal with Customers Who Love to Tell Stories
Finding Balance Between Corporate’s Needs and Your Customers
Florida Dollar, Thrifty Refund Deadline Approaching
Green Motion Expands Transparency Strategy to All Markets

Green Motion Expands Transparency Strategy to All Markets

The eco-focused rental car company offers customers an opportunity not only to see exactly what is included within their car rental rate, but what level of excess and deposit would be required on arrival at the car hire counter.

July 2, 2019

Dealing with Angry Customers During the Busy Summer Season
National Tops Business Travel Survey
Why Customers Don’t Return to Your Rental Counter

Why Customers Don’t Return to Your Rental Counter

Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.

May 13, 2019

Executive Car Rental Settles with Michigan AG

Executive Car Rental Settles with Michigan AG

The $39,500 settlement includes provisions that requires Executive to stop collecting security deposits and ensure that customers can complete a walk around of the vehicle to check for any pre-existing damages prior to leaving the lot.

April 16, 2019

National Ranks No. 1 in J.D. Power Travel App Survey