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Brand Keys Ranks Avis No. 1 in Customer Satisfaction
Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Hertz Celebrates Multiple 2019 Industry Awards
Defining the Helping Mindset
J.D. Power Ranks Avis, National Highest in Customer App, Website Satisfaction
CarTrawler Announces 2019 Customer Satisfaction Winners
Hertz Announces Winner of Hawaiian Sweepstakes
How Rental Car Companies Can Improve the Customer Experience
Reimagining the Role of the Car Rental Distribution Channel
Hertz Ranks No. 1 in Customer Satisfaction, J.D. Power Survey Finds
How to Deal with Customers Who Love to Tell Stories
Finding Balance Between Corporate’s Needs and Your Customers