Results: 18
The 2019 U.S. Travel Website Satisfaction Study and 2019 U.S. Travel App Satisfaction Study evaluate satisfaction with travel apps and websites, respectively, across four segments: airline, hotel, OTA, and rental car.
November 21, 2019
From over 1,600 car rental suppliers, the winners were narrowed down based on nine location-based categories.
November 10, 2019
Jeri Hassell from Texas won a weeklong vacation for four to Maui, courtesy of Hertz.
October 30, 2019
A Forbes writer outlines five elements he believes could help a rental car company stand out in the customer experience and make the process simpler.
October 26, 2019
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
October 23, 2019
One area showing significant variation in customer experience is the vehicle pick-up process. While overall satisfaction scores are 33 points higher when customers get their vehicle in 15 minutes or less, that happens just 64% of the time.
October 16, 2019
This hilarious exchange with a customer will be all too familiar to local rental operators.
October 11, 2019
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
October 9, 2019
The refunds are part of a settlement the companies reached with the Florida attorney general's office for vehicles rented between January 2011 and January 2018.
July 3, 2019
The eco-focused rental car company offers customers an opportunity not only to see exactly what is included within their car rental rate, but what level of excess and deposit would be required on arrival at the car hire counter.
July 2, 2019
This seasoned Avis Budget Agency Operator in Maine has some common-sense tips to turn irate renters into repeat customers.
June 26, 2019
While National retained its titled for the firth year, its scores slightly dropped from the previous year.
June 10, 2019
Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.
May 13, 2019
The $39,500 settlement includes provisions that requires Executive to stop collecting security deposits and ensure that customers can complete a walk around of the vehicle to check for any pre-existing damages prior to leaving the lot.
April 16, 2019
The survey also noted that rental car apps have the lowest rate of adoption in the travel industry.
April 4, 2019