Brand Keys Ranks Avis No. 1 in Customer Satisfaction
Avis, Lyft, and Hyundai were all ranked highest in their categories.
February 3, 2020
Avis, Lyft, and Hyundai were all ranked highest in their categories.
February 3, 2020
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
January 25, 2020
Multiple Hertz executives also received awards throughout the year.
December 22, 2019
How you handle the customer in an urgent time of need determines the size of your reward.
December 18, 2019
The 2019 U.S. Travel Website Satisfaction Study and 2019 U.S. Travel App Satisfaction Study evaluate satisfaction with travel apps and websites, respectively, across four segments: airline, hotel, OTA, and rental car.
November 21, 2019
From over 1,600 car rental suppliers, the winners were narrowed down based on nine location-based categories.
November 10, 2019
Jeri Hassell from Texas won a weeklong vacation for four to Maui, courtesy of Hertz.
October 30, 2019
A Forbes writer outlines five elements he believes could help a rental car company stand out in the customer experience and make the process simpler.
October 26, 2019
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
October 23, 2019
One area showing significant variation in customer experience is the vehicle pick-up process. While overall satisfaction scores are 33 points higher when customers get their vehicle in 15 minutes or less, that happens just 64% of the time.
October 16, 2019
This hilarious exchange with a customer will be all too familiar to local rental operators.
October 11, 2019
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
October 9, 2019