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Results: 9
AFC Launches Customer Relief Program in Response to COVID-19 Impact on Economic Conditions
Hertz Promotes Customer Appreciation Sweepstakes
Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Sharebox Debuts Digital Keybox

Sharebox Debuts Digital Keybox

The technology, called 24/7 ServiceStation, acts as a computerized service desk — and is certified to withstand severe break-in attempts.

January 17, 2020

Hertz Celebrates Multiple 2019 Industry Awards
Defining the Helping Mindset
CarTrawler Announces 2019 Customer Satisfaction Winners
How Rental Car Companies Can Improve the Customer Experience
Reimagining the Role of the Car Rental Distribution Channel