During its quarterly investor’s call, Avis Budget Group showed how it’s meeting demand in a dramatically disrupted environment, with insights into sourcing new local market business, the semiconductor chip shortage, and the return of corporate travel.
February 23, 2021
There are recent positive trends in the car rental and travel markets, it’s your job as a manager to convey them and your positive sphere of influence to your team and those you’re looking to hire.
December 2, 2020
We established a cell phone number for text-only communication. Customers love the ability to text us, while we can respond but not be tied to answering the phone whenever it rings.
October 13, 2020
This small van rental company in Utah just saw its best summer yet, and fall is looking even better. Owner Rich Guernsey is reaping the benefits from his self-created low-tech, contactless rentals procedure.
October 4, 2020
During the challenges brought about by the pandemic, leaders should remember to keep their role in perspective, focus on a positive outlook of the future and their team’s strengths, and give themselves a break.
August 26, 2020
Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.
June 17, 2020
While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.
June 8, 2020
During the pandemic slowdown, Tom Mellett has been trading the car rental desk for his single-engine plane: “It gives me time to reflect on what we should be grateful for.”
June 2, 2020
Operators shouldn’t change normal procedures because they’re starting to feel the pressure to make tires roll.
May 29, 2020
With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.
May 24, 2020