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Results: 16
Kyte: Disrupting the Car Rental Model at the Right Time
Small Car Rental Companies Pivot to New Business

Small Car Rental Companies Pivot to New Business

Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.

June 17, 2020

Personal Interaction Still Matters

Personal Interaction Still Matters

While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.

June 8, 2020

U-Save Operator Takes to the Skies for PPE Deliveries
Car Rental in Recovery: Don’t Chase Bad Business
Renting to the Road Trip Customer

Renting to the Road Trip Customer

With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.

May 24, 2020

COVID-19 and Car Rental: Challenges from a Platform’s View
What’s Happening to Carsharing?

What’s Happening to Carsharing?

With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?

February 12, 2020

Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Defining the Helping Mindset
Labor Shortage Increases But Economic Uncertainty Emerges

Labor Shortage Increases But Economic Uncertainty Emerges

The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.

December 11, 2019

Is B2B a New Growth Area for Car Rental?

Is B2B a New Growth Area for Car Rental?

Regarding the company’s TNC and last-mile delivery rentals, “I think that business could double its current size,” said Hertz CEO Kathy Marinello on the company’s third quarter conference call.

November 6, 2019

Reimagining the Role of the Car Rental Distribution Channel
How to Deal with Customers Who Love to Tell Stories
Finding Balance Between Corporate’s Needs and Your Customers