How to Deal with Customer Who Love to Tell Stories
This hilarious exchange with a customer will be all too familiar to local rental operators.
October 11, 2019
Results: 30
This hilarious exchange with a customer will be all too familiar to local rental operators.
October 11, 2019
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
October 9, 2019
A luxury shuttle—whether for business or employee use—can be a big commitment. But by starting with a quality product underpinned by a strong customer service ethos, you’ll have a win-win scenario that will allow you to make the most of this investment.
September 17, 2019
On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.
September 5, 2019
Manheim's president who oversees the inventory solutions unit offers thoughts on fleet mobility services, bringing artificial intelligence to inspections, and the company's diversification strategy.
August 27, 2019
Through the 12-month period ending in June 2019, overall manufacturer incentive spend has declined, and the strength of fleet sales this year has been a big reason why.
August 26, 2019
Overall used vehicle values are at strong levels. Crossover values are holding steady but there is cause for concern in the near future. Sedan values are expected to improve or stabilize as more crossovers enter the market.
August 26, 2019
To completely unlock your fleet’s potential, read how a GPS Tracking Solution solves the top 3 business challenges of driver accountability, safety, and efficiency.
August 23, 2019
Are you looking for a low-cost, high-value telematics solution? Find out what the top three impacts to telematics pricing are and what to consider when researching providers.
August 16, 2019
Fetch is an on-demand peer-to-peer rental service for pickups, box trucks, and cargo vans. Cofounder Adam Steinberg says the commercial side is its fastest growing segment.
August 5, 2019
Electric scooter may not directly emit emissions but do contribute greenhouse gases factoring in charging. However, they contribute 59% less CO2 per mile than the average car.
July 23, 2019
The 2018 data of inbound traveler volume and spending for car renters shows that total arrivals have seen a steady decline within four years. The percentage of travelers from Asia has been growing while the European traveler base has shrunk.
July 16, 2019
At the 2019 International Car Rental Show, four panelists from around the globe discussed trends in their markets. MarginFuel’s Andrew Pascoe, CEO, shared insights into the Asia Pacific marketplace.
July 12, 2019
A switch to manual background checks, combined with Mercedes GLA and CLA models on Chicago sitting on street corners and a brazen theft ring, made car2go's Chicago operation ripe for exploitation.
July 12, 2019
Maryland will require rentals to 18-year-olds in some circumstances. The new law marks a good time to review aged-based rental laws as well as issues surrounding aged-based surcharges, liability, and discrimination claims.
July 9, 2019