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How to Capture Millennial Renters

How to Capture Millennial Renters

Millennials will one day constitute your largest customer base. Reaching them entails a diversified product offering, social interaction, streamlining the rental process, and marketing the experience.

November 16, 2017

Tips to Engage and Retain Existing Customers

Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

November 16, 2017

What’s Your Future Fleet Strategy?

What’s Your Future Fleet Strategy?

While large scale deployment of autonomous vehicles won’t happen anytime soon, it’s important for fleets to formulate their game plans now.

September 29, 2017

Do You Know Who Your Renters Are?

Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

August 15, 2017

How to Protect Your Business From Security Threats

How to Protect Your Business From Security Threats

Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.

August 15, 2017

Auto Rental Summit is New, Again

Auto Rental Summit is New, Again

This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.

August 15, 2017

How Social Media Impacts Customer Service

How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

May 8, 2017

Maintaining Customer Service When the Rental Goes Bad
How to Drive Positive Customer Interaction

How to Drive Positive Customer Interaction

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.

May 8, 2017

Operators: What Does the Future of Car Rental Look Like?
Vinty Finds Niche Audience with Classic Car Focus

Vinty Finds Niche Audience with Classic Car Focus

Providing an online marketplace for classic car rental companies, Vinty hopes to expand its platform to include a peer-to-peer model for private owners who want to rent their vintage vehicles.

January 11, 2017

How to Reduce the Risk of Auto Rental Chargebacks
Operators Discuss Disaster Prep

Operators Discuss Disaster Prep

With Hurricane Matthew recently hitting the Caribbean and the U.S. East Coast, we asked rental operators what procedures they have in place to help protect their staff members, facility, and vehicles when a hurricane is headed their way.

November 23, 2016

Indie Players Launch Networks

Indie Players Launch Networks

Two independent car rental companies are looking to expand their footprints: Best Way Auto & Truck Rental has launched an affiliate network while Airport Van Rental is offering franchises.

November 23, 2016