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Results: 23

JDPA Rental Car Satisfaction Study: Behind the Numbers

Stuart Greif, the director of the study for J.D. Power and Associates, drills down past the circle scores to analyze the factors that produced this year’s results. Factor number one—the economy, stupid!

November 17, 2010

Customer Service is the New Marketing

Customer Service is the New Marketing

Auto Rental News went into the field to ask operators to share some low- or no-cost ways to build relationships and gain repeat customers.

January 1, 2010

Fox Celebrates 20

Fox Celebrates 20

Fox Rent A Car remains focused on the leisure market with a business plan that promotes steady growth while weathering tough economic times.

March 1, 2009

High-Tech or High Touch?

As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?

February 1, 2009

Small Car Reality

Small Car Reality

The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?

September 1, 2008