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Understanding Customer Satisfaction

Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

January 1, 2011

How to Rent an Electric Car

How to Rent an Electric Car

Enterprise and Hertz are rotating the Nissan LEAF into their rental fleets. How do you rent a vehicle with brand-new technology that no one has driven before?

November 9, 2010

How to Run a Successful Car-Sharing Operation

How to Run a Successful Car-Sharing Operation

Do you have what it takes to be a CSO (carshare operator)? If you can harness the technology, educate your market and solve the parking, you could be raking in $1,700 RPU.

September 1, 2009

Industry Forecast 2008

Industry Forecast 2008

Rental car companies are mitigating fleet costs by transitioning to risk vehicles and increasing holding periods. Could self-service rental car kiosks be the next big thing?

November 1, 2007

How Will Fleet Cuts Affect the Auto Rental Industry?

Courting Customers in Your Own Backyard

Though dominated by Enterprise, the local rental market still presents opportunity for smaller operators that develop a niche and cultivate business relationships, says Neil Abrams of Abrams Consulting Group.

May 1, 2004

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