AFC Launches Customer Relief Program in Response to COVID-19 Impact on Economic Conditions
Eligible customers, including car rental companies, can defer curtailment payments through end of May on eligible unsold units.
March 25, 2020
Eligible customers, including car rental companies, can defer curtailment payments through end of May on eligible unsold units.
March 25, 2020
One lucky Hertz Gold Plus Rewards member will win a grand prize of a Hertz helicopter tour of the Super Bowl host city and chauffeured car service to the stadium.
January 29, 2020
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
January 25, 2020
The technology, called 24/7 ServiceStation, acts as a computerized service desk — and is certified to withstand severe break-in attempts.
January 17, 2020
Multiple Hertz executives also received awards throughout the year.
December 22, 2019
How you handle the customer in an urgent time of need determines the size of your reward.
December 18, 2019
From over 1,600 car rental suppliers, the winners were narrowed down based on nine location-based categories.
November 10, 2019
A Forbes writer outlines five elements he believes could help a rental car company stand out in the customer experience and make the process simpler.
October 26, 2019
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
October 23, 2019
Sometimes knowing when to waive a charge on a car rental bill matters more than a strict adherence to the bottom line — and can be a cost-effective marketing tool.
March 26, 2019
An Avis Budget agency operator shares how he grew his business 20% by changing his customers’ experience.
February 10, 2019
When customers rent a car or book a Hertz+ experience, they will have the chance to win the grand prize Hertz 100th anniversary edition Corvette Z06.
September 5, 2018
Vehicle Rent's new loyalty program, the TravelBee Club, seeks to maximize customer experience.
August 21, 2018
The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.
August 6, 2018
The complaints, regarding charges for vehicle damages, originated from Green Motion’s UK franchise network.
June 29, 2018
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