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Results: 10
Tips to Engage and Retain Existing Customers

Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

November 16, 2017

Do You Know Who Your Renters Are?

Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

August 15, 2017

How Social Media Impacts Customer Service

How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

May 8, 2017

Maintaining Customer Service When the Rental Goes Bad
How to Drive Positive Customer Interaction

How to Drive Positive Customer Interaction

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.

May 8, 2017

How to Reduce the Risk of Auto Rental Chargebacks
How to Increase Corporate Rental Sales
Anatomy of a Customer Call

Anatomy of a Customer Call

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?

July 8, 2016

Redesigned Economy Location Ups Customer Experience
Ziad Khoury: Salespeople Aren't Born; You Can Develop Them