Tips to Engage and Retain Existing Customers
Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
November 16, 2017
Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
November 16, 2017
By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.
August 15, 2017
We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.
May 8, 2017
Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
May 8, 2017
Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
May 8, 2017
Suresh Dakshina, president of Chargeback Gurus, shares insight on why auto rental companies can be susceptible to chargebacks and tips to lessen the risk.
December 28, 2016
Reservations don't just show up; rental companies need a plan to reach out and cater to local corporate accounts.
July 8, 2016
During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?
July 8, 2016
Recently updating its facility, Orlando Airport's Economy Rent A Car location now features a customized coffee shop serving more than your regular cup of Joe.
January 13, 2015
As Frontline Performance Group celebrates its 20th anniversary in car rental, Founder and President Ziad Khoury shares his thoughts on the car rental industry and his company's place in it.
November 13, 2013