As technologies such as telematics and electric vehicles constantly evolve, car rental companies must keep up with changing legalities surrounding state rental laws, privacy considerations, and customer disclosures.
May 27, 2022
As automakers plan to expand electric vehicle models, car rental companies can serve as a way for consumers to try out these new vehicles. However, EVs pose challenges for rental companies when it comes to factors like recharging and vehicle depreciation.
November 2, 2021
Breaking away from traditional service at the counter can create a more efficient rental process. Experts share insights on new tools to facilitate on-demand rentals and how to make this new system function smoothly for staff and customers.
October 21, 2021
In today’s severe vehicle supply crunch, car rental operators and industry experts share insights on how to fleet plan for the near future. Topics include how to balance de-fleeting while acquiring new fleet and adjusting model mix for shifts in rental types.
October 5, 2021
At the recent International Car Rental Show, the heads of four independent car rental companies discussed staffing challenges, views on rental fleet electrification, and getting creative in sourcing fleet.
September 21, 2021
To help protect its vehicle lots, Midway Car Rental decided to purchase ROSA (Responsive Observation Security Agents) units. The self-contained security system includes human and vehicle detection and responsive digital signage and audio messaging.
April 21, 2021
Millennials will one day constitute your largest customer base. Reaching them entails a diversified product offering, social interaction, streamlining the rental process, and marketing the experience.
November 16, 2017
Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
November 16, 2017
While large scale deployment of autonomous vehicles won’t happen anytime soon, it’s important for fleets to formulate their game plans now.
September 29, 2017
By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.
August 15, 2017
Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.
August 15, 2017
This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.
August 15, 2017
We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.
May 8, 2017
Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
May 8, 2017
Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
May 8, 2017
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