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Understanding Customer Satisfaction

Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

January 1, 2011

Public RACs: 2009 Report Cards

Public RACs: 2009 Report Cards

Hertz, Avis Budget and Dollar Thrifty improved earnings year over year. Expect continued—if modest—improvements in 2010.

March 1, 2010

An Entrepreneur’s Story

The struggles of one independent operator highlight what is right about the car rental industry.

November 1, 2009

Rent Alert: Avis Halts Miami-Dade WeDriveU Operation

The chauffeured transportation industry has been fighting WeDriveU operations nationally on the grounds that the program does not adhere to the rules and regulations required of chauffeured transportation operators of luxury vehicles.

May 1, 2009

In Memoriam: Fred A. Mudgett

In Memoriam: Fred A. Mudgett

Industry pioneer Fred Mudgett was a lifeline to the independent car rental operator and franchisee.

March 1, 2008