Understanding Customer Satisfaction
J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
January 1, 2011
J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
January 1, 2011
Hertz, Avis Budget and Dollar Thrifty improved earnings year over year. Expect continued—if modest—improvements in 2010.
March 1, 2010
The struggles of one independent operator highlight what is right about the car rental industry.
November 1, 2009
The chauffeured transportation industry has been fighting WeDriveU operations nationally on the grounds that the program does not adhere to the rules and regulations required of chauffeured transportation operators of luxury vehicles.
May 1, 2009
The majors say most SUVs are bought as program cars, protecting them from the drop in the used car market.
September 1, 2008
Industry pioneer Fred Mudgett was a lifeline to the independent car rental operator and franchisee.
March 1, 2008