Why Did Customer Satisfaction Drop in the Latest J.D. Power Survey?
While satisfaction in the 2014 survey bucked an overall positive trend, a few survey insights show a more complete picture.
January 13, 2015
While satisfaction in the 2014 survey bucked an overall positive trend, a few survey insights show a more complete picture.
January 13, 2015
Your customers are your best salespeople. Do you know how to motivate them to tell other people about you?
November 17, 2014
Prepaid reservations are growing, albeit slowly. Perfecting the model to balance customer service, utilization and profits is where the challenge lies.
March 11, 2014
J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.
January 1, 2011
Consumer advocate Christopher Elliott weighs in on the industry from the other side of the rental counter, including damage complaints, surprise add-on charges, car rental taxation and no-show fees.
May 1, 2010
Auto Rental News went into the field to ask operators to share some low- or no-cost ways to build relationships and gain repeat customers.
January 1, 2010
Fox Rent A Car remains focused on the leisure market with a business plan that promotes steady growth while weathering tough economic times.
March 1, 2009
As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?
February 1, 2009
The migration to smaller cars may be temporarily painful, but savvy operators know there’s new business to be had.
September 1, 2008
The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?
September 1, 2008
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