Car rental operators implementing new customer processes as a result of the coronavirus pandemic must consider state laws regarding remote, electronic, and extended transactions — especially those not yet updated for the digital age.
June 26, 2020
Subrogation Division, Inc. (SDI) won a recent rental car damage recovery case in federal court. Here’s how SDI was formed and became a player in a Graves Amendment case important to the car rental industry.
January 29, 2020
Maryland will require rentals to 18-year-olds in some circumstances. The new law marks a good time to review aged-based rental laws as well as issues surrounding aged-based surcharges, liability, and discrimination claims.
July 9, 2019
A local market franchisee chronicles the growing pains of the peer-to-peer rental concept through supplying the Turo platform with his rental cars and consulting for Turo hosts.
June 11, 2019
Under new rules for Proposition 65, California’s chemical warning right-to-know statute, warnings for exposures to chemicals from rental vehicles must now provide more specificity.
May 7, 2019
Turo maintains that its platform is a technology company, not a rental car agency, and therefore should not be subject to the airport taxes and fees that traditional car rental companies pay.
July 17, 2018
All states have laws that govern various aspects of rental car operations. Do those laws apply to new and developing mobility models and, if so, to what extent? The answers are not clear.
May 30, 2018
According to Richard Alaniz, a partner at Cruickshank & Alaniz, a labor and employment firm, there are many open questions as a result of the decision, which could affect car rental franchises.
March 14, 2018
Recent customer complaints, class action claims, and legislation regarding car rental electronic toll collections raise the need for best practices when it comes to education and disclosures.
November 16, 2017
Bill Plamondon, vice president of ACRA, reflects on his more than 40 years in the industry and how ACRA has played a role in supporting the industry, especially from a legislative front.
November 16, 2017
Peer-to-peer car rental companies claim they aren't the same as traditional car rental companies.
August 15, 2017
This year's International Car Rental Show (ICRS) addressed the shifting dynamics in transportation with a blueprint on how car rental operators can take advantage.
May 8, 2017
As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.
May 8, 2017
The keynote presentations for this year's ICRS will address the fundamental shifts in transportation, while the seminars, roundtables, and exhibits will demonstrate ways operators can improve their businesses today.
February 15, 2017
As technology continues to advance, ACRA commits to being the voice of the car rental industry in shaping mobility policy, including autonomous vehicles.
February 15, 2017